1st On-Site IT Help Desk under a SOW

Mican Technologies, a leading provider of IT solutions, is pleased to announce the successful completion of an onsite IT Helpdesk Call Center supporting a multi-factor authentication project for our largest healthcare client. This marks our first onsite statement of work (SOW) and involved deploying a team of 15 resources to support the project.

The multi-factor authentication (MFA) solution was launched to assist in protecting our client by requiring this MFA process for all employees throughout their Enterprise.  As with many large organizations, implementing a new company-wide process can be challenging to support however, through the partnership with Mican Technologies our client was able to successfully implement and support this security initiative ensuring compliance with HIPAA regulations.

“We are proud of our team’s hard work and commitment to delivering superior service to our clients,” said Siva Kanumuri, Mican Technologies, Vice President. “This project is a testament to our expertise and dedication to excellence, and we look forward to continuing to provide our clients with innovative solutions that meet their unique needs.”

For more information about our IT Help Desk Support and other services we offer, please visit our website or contact us at info@micantech.net